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FAQ

Products & Ordering:

  1. What size should I order? We offer detailed size charts for each garment, and many clothes have user reviews with sizing advice. If you're unsure, contact our customer service for personalized recommendations.
  2. What materials are your clothes made from? We use a variety of high-quality materials, from natural fibers like cotton and linen to performance fabrics like polyester and nylon. You'll find material details listed on each product page.
  3. Do you offer custom tailoring or alterations? Unfortunately, we don't currently offer custom tailoring or alterations. However, many of our items come in a variety of fits (regular, slim, relaxed) to cater to different body types.
  4. How do I place an order? Placing an order is easy! Browse our website, add items to your cart, and proceed to checkout. You can create an account for faster checkout in the future.
  5. What payment methods do you accept? We accept all major credit cards, as well as PayPal and other secure payment methods. COD is also available. 
  6. Can I cancel or modify my order? You can cancel or modify your order as long as it hasn't shipped yet. Contact our customer service team as soon as possible.

Shipping & Returns:

  1. How much does shipping cost? Shipping costs vary depending on your location, order weight, and chosen shipping method. You'll see the exact cost calculated at checkout.
  2. Do you offer free shipping? Yes, we offer free shipping on orders above a certain amount (check website for current threshold).
  3. How long does shipping take? We offer various shipping options with different estimated delivery times. You can choose the one that best suits your needs at checkout.
  4. What is your return policy? We offer a hassle-free return policy for most items within a certain timeframe (check website for details). Simply contact us for a return authorization and follow the instructions.

Account & Promotions:

  1. How do I create an account? Creating an account allows you to save your shipping and billing information for faster checkout, track your orders, and view your order history.
  2. How do I use a coupon code? Enter your coupon code at checkout in the designated field. Make sure to check the terms and conditions of the coupon to ensure it applies to your order.
  3. How do I sign up for your newsletter? Sign up for our newsletter to receive exclusive discounts, promotions, and news about new arrivals. You can find the signup form on our website.

Website & Company:

  1. Do you have a physical store? We have over 40 physical stores across eastern India, check out Store Locator to get store location details.
  2. What are your ethical and sustainability practices? We are committed to ethical sourcing and sustainable practices throughout our supply chain. You can find more information about our initiatives on our website.
  3. How can I contact customer service? You can contact our customer service team by email, phone, or live chat. Our contact information is available on our website's contact page.
  4. What is your privacy policy? We take your privacy seriously. You can read our privacy policy on our website to learn more about how we collect and use your information.
  5. What are your terms and conditions? Please familiarize yourself with our terms and conditions, which outline the rules and regulations governing your use of our website and services.
  6. Is there anything else I can help you with? If you have any other questions, please don't hesitate to contact us. We're here to help!